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On January 26, I happened to make a big mistake by ordering a serum supposed to be free and only pay for shipping charge, 4.95, a second screen appeared after and as I started to complete it I noticed it was a different product, I didn't finish the screen and clear my...
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Review
#1008968 Review #1008968 is a subjective opinion of poster.
Cons
  • Bad experience -charged incorrectly
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Full refund
After ordering free samples of Bella products on the net, I now get an additional jar in the mail. No phone number, no website, no nothing. I had decided I didn't care for their products, but have no way to tell them to stop! This sounds like I'm about to get hit with...
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1 comment
Anonymous
#1281093

Here is the customer service phone call for Bella Serata 877-371-4568. They have a very, very fine print (that's what I was told I never saw it) that tells you if you order the samples you will immediately be on their monthly mailing of their skin products.

Call this number and use your order number to cancel any further shipments. 877-371-4568.

This company is not in any way connected to KellyAnne Conway who worked with President Trump. They don't know who she is.

They tell you $4.95 for shipping and handling for a free sample and then next thing you're billed an additional $1.99 to "guarantee postage" and another $4.97 for their eye cream which I did NOT want. The young woman I spoke to at (877-371-4568 ) their customer service said, "they have a nice skin product but their marketing is deceptive and I think it's wrong what they do".

If you get suckered like I did, make sure you cancel any further, FUTURE shipments because it is AUTOMATIC, and they will bill you more and more. Avoid them at all costs

Review
#999440 Review #999440 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
1.2
Details
I ordered two products on December 25,2016 and paid for shipping. I called and cancelled on January 4, 2017 within the 14 day trial period. On the fourteenth day of my trial period, January 7, 2017( I still had that day to cancel) they charged my account $89.95 and...
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16 comments
Anonymous
#1345258

sharalee.insley@gmail.com

I have been trying to cancel any further shipments of Bella Sereta! I have Lupus

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Review
#993903 Review #993903 is a subjective opinion of poster.
Cons
  • I feel like i have been scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17490
Preferred solution
Full refund
Tags
  • Bella Serata Scam
1.0
Details
This was supposed to be a Free Trial jar with cost of shipping. This was no free jar, I am being charged for this cream because I did not cancel within 14 days of ordering the "Free Trial jar". I am being charged the full retail price. WATCH the wording. No explanation...
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9 comments
Anonymous
#1306134

It happened exactly the same to me, I reported it as a fraud and had to cancel my credit card. I returned the product (I didn't even opened it) they gave me a track number to return it.

But it was very stressful, still is. My bank is investigating the fraud.

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Review
#993839 Review #993839 is a subjective opinion of poster.
Cons
  • Deceptive marketing
  • Scam nature of this transaction
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
I will return the nearly full jar for a full refund. This was supposed to be a "FREE TRIAL"
Tags
  • Deceptive Marketing Practices
Before you order for $4.95 please read this summary. December 2016 Ordered the free trial for $4.95 and next was being charged an additional two charges, one for approximately $20 and the other for approximately $30. Did not argue about it and let it go. Got three...
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Review
#992425 Review #992425 is a subjective opinion of poster.
Reason of review
Problems with payment